CERTIFIED-BUSINESS-ANALYST LATEST STUDY NOTES & LAB CERTIFIED-BUSINESS-ANALYST QUESTIONS

Certified-Business-Analyst Latest Study Notes & Lab Certified-Business-Analyst Questions

Certified-Business-Analyst Latest Study Notes & Lab Certified-Business-Analyst Questions

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Salesforce Certified-Business-Analyst (Salesforce Certified Business Analyst) Certification Exam is a highly sought-after certification in the IT industry. It is designed for professionals who seek to demonstrate their expertise in various business analysis techniques and tools in the Salesforce environment. Certified-Business-Analyst Exam is designed to validate a candidate's skills in identifying and defining business requirements, as well as designing and implementing solutions that meet those requirements in the Salesforce ecosystem.

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Salesforce Certified Business Analyst Exam Sample Questions (Q270-Q275):

NEW QUESTION # 270
The project manager for Universal Container tells the business analyst (BA) that the developers on the team are having trouble understanding what to build because the acceptance criteria for the Sales Cloud user stories are confusing.
How should the BA respond to the feedback effectively?

  • A. Confirm that best practices are being followed.
  • B. Recommend additional training resources.
  • C. Ask for specific examples to review.

Answer: C

Explanation:
Explanation
This answer states that asking for specific examples to review is how the BA should respond to feedback from UC's project manager who tells the BA that the developers on the team are having trouble understanding what to build because the acceptance criteria for the Sales Cloud user stories are confusing. Asking for specific examples to review means that the BA requests the project manager or the developers to provide concrete instances or scenarios of where and how the acceptance criteria for the Sales Cloud user stories are confusing, such as ambiguous, inconsistent, or incomplete acceptance criteria. Asking for specific examples to review is how the BA should respond to feedback from UC's project manager because it helps the BA to clarify and verify the feedback, and to revise and update the acceptance criteria accordingly.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use


NEW QUESTION # 271
Sales leadership at Cloud Kicks (CK) is concerned about the limited adoption of Salesforce at the company.
CK's Salesforce implementation includes many custom pages. Multiple users have complained about waiting a long time for key functionality to display.
What is the recommended way for a business analyst to understand the opportunities for improvement?

  • A. Enable Debug Logs.
  • B. Monitor the Lightning Usage App.
  • C. Run the Lightning page layout.

Answer: B

Explanation:
The Lightning Usage App provides insights into user behavior and performance issues:
* Identifying Bottlenecks: It highlights slow-loading pages and underused custom components, helping identify the root cause of user frustration.
* Improving Adoption: Insights from the Lightning Usage App inform optimization efforts, ensuring key functionalities are accessible and user-friendly.
* Salesforce Guidance: Salesforce recommends using this tool for performance and adoption monitoring, offering actionable data for system improvements.
By addressing these issues through data-driven analysis, the BA can propose meaningful optimizations to improve adoption and usability.


NEW QUESTION # 272
Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including:
"As a human resources (HR) manager, I need to document the progress of a candidate's submission so I can manage the candidate's application throughout the recruiting process." What is one definition of done for this user story?

  • A. The acceptance criteria has been approved.
  • B. The Candidate object has Edit access.
  • C. The Candidate Status field can be updated.

Answer: A

Explanation:
A definition of done is a set of criteria that determines when a user story is completed and ready for deployment. It typically includes technical, functional, and quality aspects of the user story, such as code quality, unit testing, documentation, performance, security, and usability. One possible definition of done for this user story is "The Candidate Status field can be updated." This criterion checks if the functionality of updating the candidate's submission progress is working as expected and meets the user's need. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/define-done


NEW QUESTION # 273
Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has delivered value to stakeholders based on business requirements. The team is asking questions such as, "Did we build the right product?'' and "Did we build the product right?" Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?

  • A. User stories
  • B. Process maps
  • C. Acceptance criteria

Answer: C

Explanation:
The element that the business analyst should use to help the QA team validate that the product fulfilled the requirements without ambiguity is acceptance criteria. Acceptance criteria are statements that define the conditions that a product or feature must meet in order to be accepted by stakeholders or end users. They can help the QA team test the functionality based on specific scenarios or outcomes, and verify that it meets the expectations or needs of stakeholders or end users. Process maps are diagrams that show how a business process flows from start to end. They can help the QA team understand how a product or feature works in relation to a process, but not how to validate it without ambiguity. User stories are statements that capture a requirement or feature from an end user's perspective. They can help the QA team understand what needs to be done and why it matters, but not how to validate it without ambiguity. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-accepta


NEW QUESTION # 274
While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?

  • A. Review the effort and impacts with the service team, and work to align requirements across the teams.
  • B. Prioritize the effort as defined by sales and ask the director to review any service impacts. .
  • C. Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future.

Answer: A

Explanation:
Explanation
When a business analyst uncovers a workflow which could have an impact on another team, they should review the effort and impacts with that team, and work to align requirements across the teams. This is because ignoring or minimizing the impact on another team could lead to missed requirements, conflicting solutions, reduced quality, increased costs, or decreased customer satisfaction. The business analyst should collaborate with both teams to understand their needs, expectations, dependencies, and constraints, and find ways to balance them in order to deliver value for both teams. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboratio


NEW QUESTION # 275
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